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“When something becomes obvious to you, you immediately think surely someone else is doing this.” – Michael Lewis

Latest from the Blog

FedEx and the mysterious case of the missing parcel

My latest attempt to help an organisation learn from their mistakes tells the tale of how FedEx responded to a missing parcel. It involves intimidation, depict and just like any really amazing mystery novel you’re left never really quite knowing what happened (but thankfully they now know how to stop it happening again, although I…

Hey Teacher Leave Them Kids Alone……

A few years ago I was working in a contact centre where my responsibilities included heading up learning and development, coaching and quality. Before I took the role on none of these departments existed. I worked tirelessly to make them part of the culture. It seemed at the time to be a great opportunity; the…

The things I learnt from systems thinking that helped me during lockdown

A little over a year ago we all found ourselves in uncharted territory. A global pandemic, lockdowns and toilet roll shortages was all of a sudden a reality only previously imagined through post apocalyptic stories more often than not involving zombies. Faced with the prospect of needing to help with my children’s schooling whilst balancing…

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