“When something becomes obvious to you, you immediately think surely someone else is doing this.” – Michael Lewis
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A little over a year ago we all found ourselves in uncharted territory. A global pandemic, lockdowns and toilet roll shortages was all of a sudden a reality only previously imagined through post apocalyptic stories more often than not involving zombies. Faced with the prospect of needing to help with my children’s schooling whilst balancingContinue reading “The things I learnt from systems thinking that helped me during lockdown”
“A belief is not merely an idea the mind possesses; it is an idea that possesses the mind.” – Robert Oxton Bolton. It never ceases to amaze me how organisations allow their thinking to cloud their judgement and convince them they are doing the right thing. It couldn’t be further from the truth in mostContinue reading “Process Improvement The Quickest Way To Ruin Customer Experience”
This is a story about Mr. Average. He loved to run. If he needed to go to the barbers he ran. If he had to go to the Doctors he ran. If he wanted sausages for dinner and need to go to the butchers, yes that’s right he ran. Mr. Average loved to run. NotContinue reading “The Parable of Mr. Average”
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